InterNeg Seminars

Wednesday 2:30 PM, March 22, 2006 Room GM 725
J. Molson School of Business, Concordia University, Montreal

Measuring ENSs Success: An Empirical Study on User Satisfaction, Technology Acceptance and Strategic Analysis

Eva Chen

Over the years there has been much debate over the assessment of information systems (IS) success. The two leading paradigms are user satisfaction and technology acceptance. However, for the field of e-commerce a strategic perspective must also be incorporated into the theories to explain behavior. Therefore, this paper integrates these approaches by examining the relationships among the usefulness of system features, satisfaction with outcome, intention to use and strategic analysis on performance. The proposed model is tested with an electronic negotiation system (Inspire) in an Internet field experiment with over 5,000 participants in 53 different countries. The system features consist of analytical, communication and graphical tools.

Eva Chen, a Ph.D. Student at the Department of Decision Sciences and MIS, John Molson School of Business, Concordia University.  Her research interests include development of applications for e-commerce, e-marketplace, e-negotiations and intelligent agents

For more information contact: Ms. Norma Paradis (nparadis-AT-jmsb.concordia.ca; replacing -AT- with @)